Customer Service

Verified

$7/hr

Message Bookmark

Outline

Looking for Part-Time work (6 hours/day) at $7/hour

High School Diploma

English proficiency Fluent

Professional Summary

Hi I'm Aly!
I've worked as a customer service representative for 6 years in different accounts like travel account we book airline ticket also hotel reservation and provide best experience.
working in telco make sure helped with their billing, and even gone the extra mile of scheduling and setting up appointments both for clients and service providers. I made sure all inquiries were addressed, and every issue resolved, leaving a positive interaction.
working in healthcare as well.
I provided policy and benefit details, help them enroll and provide more information that they need to know. I dedicated that experience to providing top-tier customer service with a commitment to client satisfaction.

Skills & Experience

Skills

- Customer Service 5-10 Years

Objection Handling 2-5 Years

Cold Calling 2-5 Years

Custmer Service || Time Management || Leadership || Active Listening Skills 2-5 Years

Salesforce (CRM) 2-5 Years

2-5 Years

Account Management 2-5 Years

CRM management 2-5 Years

● Project Management Less than 6 Months

Genesys Cloud 2-5 Years

CRM > HubSpot CRM 1-2 Years

Documentation Management 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 2-5 Years

Cold Caller> Appointment Setter> Customer Support > Sales Support 2-5 Years

✔️Marketing > Appointment Setting 2-5 Years

Experience highlights

Client Support Specialist

ADP Philippines Inc · August/2025 – Present

Project manager for annual open enrollment periods. Advised clients on benefits setup, compliance, and system maintenance. Coordinated between clients and internal teams to resolve enrollment requests within SLA.

Senior Customer Support / Account Associate III

VXI – Delta Mobility · August/2022 – Present

Handled account inquiries, billing, and service activations. Delivered sales support through upselling and cross-selling. Mentored new agents on processes and quality improvement. Exceeded KPIs on quality, sales, and resolution.

Customer Service Representative - Hotel Reservations

Alorica Inc · November/2021 – Present

Processed hotel reservations, bookings, modifications, and cancellations. Managed customer inquiries on availability and pricing across multiple booking platforms. Provided phone and email support in fast-paced environment.

Customer Care Representative - Travel, Medicare & Telecom

Teleperformance Philippines · August/2019 – Present

Supported flight bookings, changes, and travel inquiries. Processed Medicare enrollment for seniors (65+). Provided telecom account support with troubleshooting. Met KPIs in fast-paced environment.

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