Skills
Content moderator
2-5 Years
Basic Knowledge of Online Safety & Community Guidelines
2-5 Years
Office and Administration > Data Entry > Encoding
5-10 Years
Office and Administration > Microsoft 365
Less than 6 Months
customer service representative
5-10 Years
Organization Skills
5-10 Years
Recruitment Associate
Less than 6 Months
Good communication, problem solving, attention to detail, and resourcefulness.
5-10 Years
Email Handling
6 Months to 1 Year
Documentation & Record Keeping
1-2 Years
Experience highlights
Content Moderator
TaskUs Inc
·
October/2021
–
Present
● Reviewed user-generated content (text, images, videos, listings) to ensure compliance with Facebook’s policies.
● Identified and removed content violating community standards.
● Enforced Marketplace guidelines and made decisions on content removal and escalations.
● Collaborated with team members to ensure consistent moderation and suggested improvements.
● Held leadership roles as POC (Point of Contact) and Floor Support, assisting the team with queries and issues.
Technical Advisor I, HP EMEA & iOS Apple
Concentrix Daksh
·
July/2020
–
Present
Provided technical support for clients, troubleshooting desktop, laptop, and printer issues.
Delivered excellent service and developed strong client relationships.
Customer Service Representative / Operator
Optum Global Solutions
·
August/2018
–
Present
● Handled calls from healthcare providers and members, assisting with claims and benefits inquiries.
● Awarded for perfect attendance, early arrivals, and top performance in AHT metrics.
Customer Service Representative
Convergys
·
March/2015
–
Present
Assisted Dish Network customers with billing inquiries and technical issues.
Customer Service Representative
Customer Contact Channels (C3)
·
August/2014
–
Present
Helped T-Mobile customers with network and billing concerns.
