Quality Analyst | Customer Service| VA | Technical Support

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$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

With a robust background in customer support, virtual assistance, and business quality analysis, I bring a wealth of experience to every project. My expertise is backed by a degree in Business Administration with a specialization in Quality Management from CIT-University. I excel in optimizing processes, ensuring top-notch service delivery, and driving business success through meticulous analysis and strategic insights.

Skills & Experience

Skills

Communication Skills 10+ Years

Experience highlights

Virtual Assistant

Virtual Assistant (Freelance) · April/2022 – Present

• Handling client’s social media accounts (ex: Facebook, TikTok, Instagram)
• Promoting products, services and content over social media, in a way that is consistent with an organization’s brand and social media strategy.
• Interacting with customers and dealing with customers' inquiries through social media platforms.

Business Quality Analyst

TICKETBOAT · April/2022 – January/1990

• Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
• Work with the Development Team to work-out any bugs and further enhance the product we created to ensure the final product satisfies business objectives and user expectations.
• Ensure that user expectations are met during the testing process. Draft quality assurance policies and procedures.

Benefits and Claims Advocate

Optum Global Solutions · May/2019 – Present

• Discuss member’s medical benefits
• Discuss medical bills on how the claims were processed according to the member’s policy.
• Help member book doctor’s appointments by calling certain providers.
• Assist with basic online portal issues like registration, and password/security question reset.

Service Support Officer

Metric Call Services · August/2018 – Present

• Generate leads and call members who did not complete orders online.
• Answer members’ inquiries about products we sell and encourage them to subscribe to the 14 days’ free trial.
• Cancel member’s subscription if requested and process refunds if needed.

Team Lead / Sales Associate / Dispute

SHIFT / Vanplus · August/2017 – Present

• Handling sales team and make sure that numbers are consistent, Process payroll and reporting.
• Assist the customer book a Man and Van Service via phone.
• Respond inquiries through intercom.
• Resolve escalations raised by customers and drivers through email or call if necessary.
• Process refunds and Driver’s payments.

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