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Gemma G.

Date Entry Specialist, Administrative VA, Customer Support Specialist, Social Media Associate, Sales

Verified
$8/hr

Outline

Looking for Full-Time work (10 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I am knowledgeable in Orbipay, Chat Finder, and Sales Force. Experienced in Customer Service, Data Entry, Billing and Back Office Support. I am organized, detail-oriented, and able to work independently. I am looking for a remote job where I can use my skills and continue to grow professionally.

Skills & Experience

Skills

Order Management Specialist 1-2 Years
Customer Service Representative 10+ Years
Payment & Billing Support 1-2 Years
- Data entry ​ - Data validation ​ - Data cleaning ​ - Data verification ​ - Data processing 1-2 Years
Virtual Assistant (Entry-Level) 1-2 Years
Social media (Instagram, Facebook, and LinkedIn) Outreach, Lead Generation, Data Entry 6 Months to 1 Year
Data entry , Email management, calendar & scheduling management, Internet Research, Microsoft Excel, Google sheets 2-5 Years

Experience highlights

Process Associate
Genpact · September/2025 – Present
Handle healthcare back-office operations, including medical chart retrieval, verification, follow-ups, and accurate documentation while maintaining HIPAA compliance.
Provide customer service support for Home Improvement and Solar Loan accounts, handling inbound customer inquiries, concerns, and complaints.
Perform collection activities, and assisting customers with payment processing. Process customer payments accurately.
Maintain accurate records, Consistently meet quality, productivity.
Freelance – Licensed Financial Advisor
AIA Philippines · December/2022 – Present
Assess individual client financial objectives, risk tolerance, income, expenses, and assets to offer tailored financial strategies.
Provide strategic advice on a wide range of products, including investments, life insurance, and retirement plans, ensuring clients make informed
decisions based on their unique financial situation.
Maintain strict compliance with industry rules, regulations, and standards.
Proactively build and expand client base through prospecting, and referrals.
Freelance - Real Estate Sales Consultant
Pinoy Shelter · March/2015 – Present
Promoted property sales via targeted social media advertising, creating compelling content and advertisements to attract prospective buyers.
Developed personalized property presentations and sales materials that catered to clients’ needs, preferences, and financial capabilities.
Guided clients through site visits, offering professional advice on property suitability and value, ultimately assisting them in making informed decisions.
Worked closely with clients to assess their financial ability.
Assistant Team Leader, Business Development Officer, Relationship Officer
UAE Local Banks · March/2010 – Present
Supervised a dynamic team of sales representatives, ensuring daily tasks were accomplished and team goals were met consistently
Engaged with potential clients to sell personal finance and credit card products, focusing on identifying customer needs and offering tailored solutions
Reviewed and updated credit and loan files, ensuring accuracy and compliance with the bank’s policies and procedures.
Analyzed applicants’ financial status to determine the feasibility of loan approvals. Processed loan
Order Operations
Le Meridien Hotel · January/2005 – Present
Manage and process incoming orders and requests accurately and on time
Review order details, verify completeness, and resolve missing information
Track order status and update systems to ensure timely fulfillment
Coordinate with internal teams to meet service levels and client requirements
Perform data entry and validation with strong attention to details
Ensure compliance with company policies, procedures, and quality standard.
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