Skills
Customer service
5-10 Years
Experience highlights
Customer Service Representative
Quantrics Enterprises
·
September/2020
–
Present
Provided inbound customer service support for Bell Canada, assisting customers with account inquiries, billing concerns, products, services, and technical-related issues. Resolved customer concerns efficiently, explained policies and service options, and maintained a professional and customer-focused approach while meeting quality and performance standards.
CSR
Concentrix
·
June/2019
–
Present
Insurance Specialist
WNS
·
August/2019
–
Present
Provided customer service and insurance support for Australian home and car insurance, assisting customers with policy inquiries, coverage options, quotes, renewals, and account concerns. Assessed customer needs, explained insurance products and policy benefits, recommended suitable coverage, and ensured accurate and compliant handling of customer requests.
Collection advisor
Accenture
·
February/2015
–
Present
Handled inbound and outbound collections for Virgin Media UK, assisting customers with overdue accounts and payment concerns. Discussed outstanding balances, negotiated suitable payment arrangements, addressed billing inquiries, and applied effective collection and negotiation techniques while maintaining professionalism, empathy, and compliance with company policies.
Financial Advisor
Teletech
·
July/2012
–
Present
Provided financial guidance and customer support for Bank of America clients, assisting with banking products, account inquiries, and financial service needs. Identified customer needs, recommended suitable financial solutions, explained products and services clearly, and ensured accurate, compliant, and professional service while maintaining strong customer relationships.
