Skills
Customer Support
2-5 Years
Marketing > Appointment Setting
2-5 Years
Property Manager
1-2 Years
Experience highlights
Customer Service Representative
TaskUs Inc.
·
January/2024
–
Present
Handled high-volume customer inquiries for food delivery services, resolving order issues, complaints, and escalations while maintaining strong customer satisfaction and SLA compliance.
My Amazon Guy
My Amazon Guy
·
March/2024
–
Present
Conducted outbound cold calls to qualify leads and book appointments for Amazon full-service marketing solutions, leveraging strong product knowledge to tailor pitches to client needs.
Appointment Setter
Horison Marketing
·
August/2024
–
Present
Generated qualified leads through consistent outbound calling for an Amazon marketing agency, setting appointments and presenting value-driven solutions to prospective clients.
Sales / Retention Specialist
Quantrics Enterprises Inc.
·
September/2023
–
Present
Managed customer accounts with a focus on retention, upselling, and loyalty, using consultative sales techniques to reduce churn and increase customer lifetime value.
Technical Support Representative
Transcom Asia PH
·
January/2021
–
Present
Handled inbound customer support for U.S. accounts, providing technical and customer service support for Samsung home appliances, with a strong focus on HVAC, heating and cooling systems, and refrigerators. Upskilled three times into higher-tier CSR roles before being promoted to Subject Matter Expert, supporting complex cases, mentoring agents, and ensuring policy and process compliance.
