Medical Assistant

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a dedicated Healthcare Virtual Assistant and Customer Service Professional with 5 years of experience supporting OptumRx and UHC Medicare members. I have extensive experience assisting patients with prescription orders, medication refills, insurance information, and resolving concerns while delivering a positive customer experience. My background has strengthened my communication, problem-solving, attention to detail, and ability to handle sensitive healthcare information with professionalism and care. I am committed to providing reliable support that improves the patient experience and helps healthcare teams operate efficiently.

Skills & Experience

Skills

Customer Service Representative 5-10 Years

Experience highlights

CUSTOMER SERVICE REP

OPTUM · August/2021 – Present

Assisted patients and members with prescription refills, medication orders, and renewal requests by coordinating with doctors and healthcare providers.
Processed prescription transfer requests and coordinated the transfer of medications from one pharmacy to another while ensuring accurate patient and prescription information.
Handled billing questions, explained charges, and provided appropriate assistance to resolve billing-related concerns.
Assisted members with insurance inquiries, including

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