Skills
Customer Support > Active Listening
5-10 Years
Customer Support > Ecommerce > Amazon?
1-2 Years
Data Entry
5-10 Years
General appointment setter
2-5 Years
Experienced Quality Assurance Analyst, Experienced BPO Supervisor, Experienced in using microsoft excel and other microsoft applicationExcel
5-10 Years
Experience highlights
Part Time Data Entry Specialist
Vegan Friendly
·
May/2024
–
/
Accurately enter, update, and manage data, and collaborate with team members to optimize workflows and ensure data integrity.
CSR/APPOINTMENT SETTER
Brightdrop LLC
·
July/2022
–
/
Deliver excellent customer service by scheduling car service appointments using various scheduling tools, handling customer inquiries, resolving concerns, and managing complaints efficiently, while maintaining professionalism and courtesy in both inbound and outbound calls.
CUSTOMER SERVICE ASSOCIATE
Schwartzberg Brothers(Amazon Seller)
·
January/2021
–
Present
Provide prompt and professional responses to customer inquiries across various channels, including Amazon, Facebook, Instagram, and email; diligently review daily product ratings to identify areas for improvement; prepare accurate daily sales reports; and assist team members with basic product research tasks.
QUALITY SUPERVISOR
VXI Global Holdings
·
June/2016
–
Present
Supports operations by ensuring that representatives deliver quality customer service, reports inconsistencies or potential loopholes in processes and policies as fraud mitigation measures, manages a team of Quality Assurance Specialists who evaluate customer service cases using a certified quality monitoring form, trains, mentors, and coaches the team to maintain high productivity and efficiency, and creates standard and ad-hoc reports or analyses based on statistical concepts or models.
CUSTOMER SERVICE REPRESENTATIVE
Sutherland Global Services
·
March/2009
–
Present
Handle over 40 calls daily with efficiency and promptness. Identify customer needs, take ownership of issues, and proactively resolve complaints. Manage financial accounts by processing customer adjustments and attend coaching and feedback sessions to enhance knowledge and performance.
