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Hyann May A.

Admin Assistant / Customer Service

Verified
$4/hr

Outline

Looking for Part-Time work (4 hours/day) at $4/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Dedicated and customer-oriented, ability to multi task and able to work own initiative and to strict deadlines, flexible and open to change.

Skills & Experience

Experience highlights

Virtual Bookkeeper (Internship)
Digital Bytes Financial Servies · March/2024 – Present
• Xero system navigation
• Journal entries
• Create quotes and invoices
• Create purchase order & bill
• Bank reconciliations
• Hubdoc management
• Payroll management
• IAS & Income Tax preparations
• Simpler & full BAS preparations
Customer Experience Specialist
Fairlane Automotive Ventures Inc. (Ford Cebu) · February/2020 – Present
• Providing customer support via telephone and e-mail
• Informing customers about products and services
• Responding to customer questions and inquiries
• Resolving customer complaints
• Suggesting solutions for common problems
• Preparing documents and reports
• Updating customer database
• Collaborating with the management team
• Monitoring and improving overall customer satisfaction
Admin Assistant
Transnational Aviation Support Services, Inc. · April/2017 – Present
• Maintain office files and respond to requests for files from supervisor or other departments.
• Maintain hard copy filing system.
• Prepare and modify documents including reports, memos and emails.
• Schedule and coordinate meetings, appointments for manager.
• Maintain office supplies for department.
• Collate DTR and submit it to Head Office.
• Prepare replenishment (petty cash & fuel), liquidation and cash advances for materials and other supplies for operation.
Service Admin
Fairlane Automotive Ventures Inc. (Ford Cebu) · July/2015 – Present
• Administers the Service Personnel (Direct and Indirect), in coordination with the different Sections Heads.
• Monitor accounts, records and reports service sales and Monthly Performance report (MPR) to Ford Group Philippines.
• Ensure that all reportorial requirements are prepared by the different sections and submitted on time.
• Prepares the Dealers Weekly Metrics, Daily Service Operation, SA’s Daily sales achievement.
• Daily service sales per tagging and Service UR’s and sales comparison.
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