Skills
Customer Support > Chat Support
6 Months to 1 Year
Customer service
5-10 Years
Communication
5-10 Years
Classroom management
2-5 Years
Presentation Skills
5-10 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
2-5 Years
Billing and Account Management
5-10 Years
Content Creation Creative Writing
2-5 Years
Experience highlights
Technical Support Representative III
TTEC
·
September/2024
–
Present
Account and mobile device management, Plan selection, Billing Inquiry assistance, device troubleshooting (Mobile and Home Internet)
Customer Service Representative II
TTEC
·
May/2024
–
Present
Account and mobile device management, Plan selection, Billing Inquiry assistance, plus basic device troubleshooting (Mobile and Home Internet)
Customer Service Representative
iQOR
·
February/2022
–
Present
Account and mobile device management, Billing Inquiry assistance, device troubleshooting (Mobile and TV)
Chat Support Representative (Retail)
iQOR
·
August/2021
–
Present
Assisting customers in checking order status and assisting on issues or inquiries presented through chat.
Primary Homeroom Teacher
Balasan Fellowship Baptist Academy INC
·
June/2018
–
Present
