Skills
Customer Support, Communication, Problem Solving, Multitasking, Computer Literacy
10+ Years
Experience highlights
Senior Account Expert
Alorica
·
July/2017
–
Present
Account management was my forte. I maintained proper records and updated the customer database. I used to respond immediately to product-related queries from customers. Customer retention was always taken care of. I am a good listener, and I communicate empathetically to find personalized solutions. It is very satisfying to see how a surprised, dissatisfied customer can be turned into a loyal advocate.
Customer Service Representative
Teleperformance
·
May/2016
–
Present
My responsibility was to ensure that customers were billed with accuracy, and where any discrepancies existed they were resolved immediately. In addition, I prevented billing mistakes by diligently checking all the details. Besides, priority was given to customer satisfaction which was achieved through listening and attending to their needs as well as settling any problems that could arise in the process.
Telemarketing
Catalyst Circle
·
July/2015
–
Present
Scheduling appointments efficiently showcased my organizational skills. I prioritized meetings for my firm.
Technical Support Representative
Teleperformance
·
February/2013
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Present
Technical diagnosis was one of the skills that I improved on during my time in the company. In various ways such as fixing internet access, cable television, and telephone systems, and assisting with device configurations, I have turned out to be a solution provider.
