Customer Service & IT Support Professional

Verified

$5/hr

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Outline

Looking for Part-Time work (6 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Detail-oriented BS Information Technology graduate with a diverse background in government service, technical support, and AI data operations. Proven track record in problem-solving and delivering efficient, people-centered service in fast-paced environments. Expert at bridging the gap between technical systems and end-user needs.

Skills & Experience

Skills

Data Encoding, data entry 2-5 Years

Cusomer service 2-5 Years

Data Annnotation Less than 6 Months

IT | Graphic Design and Video Editing 6 Months to 1 Year

Data & Admin: Microsoft Excel, Data Visualization, Pivot Tables, Microsoft Word, Document Formatting, Virtual Assistance. 2-5 Years

IT & Technical Skills 6 Months to 1 Year

Experience highlights

| Customer Service Assistant

Calamba Water District · November/2021 – /

• Manage water meter data encoding and generate accurate billing reports for assigned areas.
• Resolve complex customer inquiries regarding billing adjustments, clarifications, and service concerns.
• Collaborate with internal units to resolve discrepancies and enhance service efficiency.
• Ensure strict confidentiality and timeliness in all public service transactions.

Technical Staff

Tees and Prints Corp. · March/2020 – Present

• Provided technical guidance to customers regarding machine operations and software usage.
• Conducted hands-on training sessions to ensure clients were proficient in equipment functionality.
• Troubleshot hardware and software issues to minimize downtime for customer operations.

Customer Service Representative

Optum Global Solutions · August/2018 – Present

• Managed customer inquiries related to prescription refills and coordinated delivery logistics.
• Maintained adherence to service-level standards while delivering accurate information.
• Partnered with cross-functional teams to resolve customer concerns efficiently.

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