Skills
Customer Support > Chat Support
2-5 Years
Real Estate > Short Term Rentals
2-5 Years
Rentals Property Management
2-5 Years
Property Management Support
2-5 Years
Experience highlights
Customer Support Specialist
A Closer Look
Β·
February/2023
β
Present
β Email and Chat Support for Shopperβs mystery shop schedules, reschedule requests, etc.
β Communicating in a positive and professional manner.
β Shopper profile and reports verification.
β Editing and handing over reports to Clients
β Mystery shop creations and ad-hoc administrative tasks required.
Virtual Assistant/Customer Relationship Manager
Absolute Property Management
Β·
October/2022
β
Present
β Manage property listings in all booking platforms and with Property Management Software (inbox, account and listing creation, modification, instructions, manuals, house rules, rates, calendars, etc.)
β Client Management: Coordinating Companyβs Client communication for inquiries, requirements and documentations needed.
β Managing Smart Property Automation: Room & AC temperature, wifi, door locks. β Onboarding business partners (home owners) and coordinating the home information
Virtual Assistant
STR Capital LLC
Β·
December/2021
β
Present
β Manage property listings in all booking platforms and with Property Management Software (inbox, account and listing creation, modification, instructions, manuals, house rules, rates, calendars, etc.)
β Manage reservations including alterations, cancellations, payment related, etc.
β Process refunds and managing disputes via Stripe Payment Software β
Research on events within the area to update price demands
β Coordinates all resident functions and activities including orienting residents espec
HR Executive
ORYX GROUP FOR FOOD SERVICES
Β·
May/2019
β
Present
HR & Administrative Assistant
PORR QATAR
Β·
September/2015
β
Present