Skills
Bookkeeper
1-2 Years
Amazon Product Research
1-2 Years
5-10 Years
Active Listening
5-10 Years
HEALTHCARE CUSTOMER SUPPORT
2-5 Years
- Customer Service
5-10 Years
Customer Support > Chat Support >Technical Support
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
5-10 Years
Appointment setter Office and Administration > Data Entry > Encoding > Troubleshooting > Email Marketing> Data Cleaning > Data Management
5-10 Years
Experience highlights
Collection Specialist
Foundever Asia Inc.
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May/2024
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Present
I assist in contacting customers via phone, email, or mail to remind them of outstanding balance, listening to customers’ financial concerns, and offering solutions, maintaining accurate records of all collection efforts, updating customer accounts, documenting payment statuses, and handling disputes professionally and resolving billing issues.
Financial Advisor
Concentrix Corporation
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March/2022
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Present
I help individuals and businesses manage their finances, make informed investment decisions, and achieve financial goals by assessing a client's economic situation, creating a roadmap for budgeting, saving, and investing, advising on life, health, and other types of insurance, and helping clients protect their assets and income.
Healthcare Customer Service Representative / Client Support
Concentrix Cebu
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March/2022
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Present
Advocated for health plan members on benefits and claims. De-escalated complex health-related inquiries with empathy. Coordinated care with healthcare professionals. Processed account adjustments and managed reimbursement workflows.
Nutrition Officer
Rise and Rebuild International Foundation
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June/2021
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Present
I help promote proper nutrition and improve public health, especially in government agencies, NGOs, and healthcare organizations, promoting balanced diets and food security, conducting assessments to evaluate the nutritional status of individuals or communities, and conducting training for health workers, teachers, and community leaders on nutrition-related topics and partnering with food suppliers and farmers to promote sustainable nutrition solutions.
Technical Support
Qualfon Philippines Inc.
·
July/2019
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Present
I help diagnose and resolve technical issues related to software, hardware, or networks, guiding users through step-by-step troubleshooting procedures, responding to customer inquiries via phone, chat, email, or remote assistance, and helping users with system settings, internet connectivity, and device compatibility.
