Skills
Customer Support > Chat Support
2-5 Years
1-2 Years
Team Leadership
1-2 Years
Communication
2-5 Years
Account Management
1-2 Years
Negotiation
2-5 Years
- Customer Service
2-5 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
2-5 Years
Email Communication
2-5 Years
Collections
Less than 6 Months
Credit Analysis
Less than 6 Months
Marketing > Order Management
Less than 6 Months
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
2-5 Years
Experience highlights
Customer Service Representative
Pattern Brands
·
January/2025
–
Present
Handled email and inbound customer service calls. Managed customer orders, processed refunds and returns. Coordinated with warehouse and operations to resolve order issues.
Host Acquisition Specialist
Airbnb
·
January/2024
–
Present
Credit Representative
Henry Schein Inc.
·
January/2024
–
Present
Handled inbound and outbound collection calls. Reviewed credit applications and set credit limits. Maintained accurate account records and coordinated with sales teams.
Subject Matter Expert
Ibex Global Solutions
·
September/2021
–
Present
I worked with Ibex Global Solutions and became a part of their pioneering team handling Amazon. The largest e-commerce company in the world. We handled retail and shipping delivery support line of business.
Subject Matter Expert
Amazon
·
January/2021
–
Present
Pioneered campaign handling for retail customer service. Promoted to SME after 6 months. Supported shipping and delivery team, reporting to leadership on escalations.
