Skills
Office and Administration > Google Workspace
2-5 Years
Office and Administration > Microsoft Outlook
5-10 Years
Process improvement
1-2 Years
Team Leadership & Supervision
2-5 Years
Data Entry & Data Accuracy Management
2-5 Years
Documentation Processing & Record Tracking
2-5 Years
Issue Tracking & Problem Resolution
5-10 Years
Reporting & Data Monitoring
2-5 Years
Time Management & Remote Work Adaptability
2-5 Years
Salesforce (CRM)
2-5 Years
Office and Administration > Microsoft Excel
2-5 Years
Project Management > Trello
1-2 Years
Workflow Coordination & Task Management
Less than 6 Months
Email & Client Communication
5-10 Years
Accounting > Quickbooks
6 Months to 1 Year
Experience highlights
Researcher Support Specialist (Remote)
Straive
·
April/2023
–
/
As a Researcher Support Specialist at Straive, you managed and tracked document requests while ensuring accurate and timely updates of records. You were responsible for verifying data accuracy and maintaining compliance with SOP standards. You also coordinated with internal teams to resolve discrepancies and workflow issues, communicated with international clients via email, and supported the maintenance of organized documentation and tracking systems.
Team Leader
Straive
·
March/2016
–
Present
As a Team Leader at Straive, you supervised workflow coordination and team scheduling while ensuring accuracy and strict adherence to SOPs. You prepared reports, monitored productivity, and handled escalations and issue resolution. You also contributed to improving workflows and processes to enhance team efficiency and operational performance.
Customer Service Representative
Inspiro
·
April/2015
–
Present
As a Customer Service Representative at Inspiro, you processed customer requests, managed CRM records, and provided support in resolving customer concerns. You ensured accurate documentation of interactions and maintained efficient handling of service-related issues.
Customer Service Representative
Qualfon Inc.
·
October/2013
–
Present
As a Customer Service Representative at Qualfon Inc., you handled customer inquiries, documented case details, and tracked issues to ensure proper resolution. You provided consistent support while maintaining accurate records of customer interactions.
Administrative Clerk
Diocos Law Office
·
December/2012
–
Present
As an Administrative Clerk at Diocos Law Office, you managed file organization, processed documents, and supported record tracking. You assisted in maintaining accurate documentation and ensured proper handling of office files and records.
