Skills
Customer Support
2-5 Years
Data Entry
2-5 Years
Attention to detail
2-5 Years
Administrative assistant
2-5 Years
Invoice processing
2-5 Years
Basic Video Editing
6 Months to 1 Year
Copywriting
Less than 6 Months
Basic graphics editing.Basic video editing.Copywriting
Less than 6 Months
Experience highlights
Senior Financial Planning Assistant
IPW
·
January/2022
–
Present
I support financial advisors by preparing reports, managing client data, coordinating meetings, call insurance providers, and ensuring compliance. My role includes invoice processing, portfolio performance tracking, and streamlining administrative tasks to enhance efficiency in financial planning services.
Customer Service Representative
TTEC (Doordash)
·
March/2021
–
Present
I handled customer, merchant, and driver inquiries via phone, chat, and email, resolving issues related to orders, refunds, and account concerns. My role focused on providing real-time support, troubleshooting problems, and ensuring a smooth delivery experience for all users.
Telephone Operator / Guest Service Officer
bai Hotel Cebu
·
September/2019
–
Present
I managed incoming calls, guest inquiries, and service requests, ensuring prompt and professional assistance. My role included coordinating with hotel departments, handling reservations, and providing excellent customer service to enhance the guest experience.
Reservations Officer / Front Desk Officer
Quest Hotel and Conference Center - Cebu
·
June/2016
–
Present
I handled room bookings, guest check-ins/outs, and payment processing while providing exceptional customer service. My role included managing reservations, addressing guest inquiries, coordinating special requests, and ensuring a seamless hotel experience.
