Skills
Customer Service Expert, Issue Resolution, Time Management
2-5 Years
Experience highlights
Team Manager
Foundever
·
May/2024
–
Present
Intuit QuickBooks - Provide clear direction and guidance to ensure consistent achievement of key performance metrics. Continually review and monitor work performance of all sales advisors against agreed KPI’s, instigating appropriate corrective action, using performance management tools, to manage any shortfall. Ensure sales advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
Customer Service Representative
Foundever
·
March/2022
–
Present
Sony PlayStation – Responds efficiently & effectively to all customers ́ enquiries. Provides full technical support to customers’ account, troubleshooting hardware & process RMA. Logging calls promptly and in line with procedures and emails.
Customer Advisor
Foundever
·
August/2020
–
Present
Airbnb - Provides efficient service to global Airbnb community.
Acts as the point of contact, handling and resolving user issues while educating them about Airbnb. Assists hosts in listing their properties, helps guests with bookings, cancellations, and processes payments/refunds. Responds professionally to inbound phone calls and emails, including urgent situations. Initiates outbound calls when necessary to mediate between users and apply appropriate resolutions. Researches and troubleshoots
Receptionist
Desafios da Alegria Unip. Lda.
·
August/2017
–
Present
Responsible for communicating with guests and addressing all their needs. Manages reservations through walk-ins, telephone calls, and online platforms like
contactinfohLog in to see contact information or sign up. Assists guests with inquiries about tourism in Porto and nearby areas. Handles telephone call management and performs cashiering duties along with other transactions. Oversees the management of both online and walk-in reservations.
Commercial Promoter/ Office Administrator
Emdad Projects LLC
·
November/2012
–
Present
Assists in daily office operations & marketing. Coordinates with suppliers & clients. Assists the Managing Director of the smooth operation of water production facility. Ensuring processes were consistently updated and streamlined. Oversee task delegation among staff and provide training to new hires, ensuring smooth integration to the team.
