I am Florevic Colongon, a customer service, technical support, and sales specialist with three years of BPO experience. Skilled in handling both inbound and outbound calls, I have supported clients with troubleshooting, appointment scheduling, and B2B cold calling. I am proficient in CRM systems (Salesforce and Google Workspace, with strong English communication skills and proven ability to work U.S. business hours. Organized, adaptable, and results‑driven, I excel at delivering reliable support and building client relationships.