Virtual Assistant | Operations & Customer Support Specialist

Verified

$5/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

As an organized and proactive Virtual Assistant, I bring extensive experience in customer service, operations, and insurance underwriting.

Skills & Experience

Skills

Design > Graphic Design > Canva 2-5 Years

Marketing > Social Media Management > Community MOderation 2-5 Years

Administrative Assistance 1-2 Years

Underwriting Assistant 2-5 Years

Live Chat and Email Support Less than 6 Months

Experience highlights

Back Office Support

Olylife Global · April/2024 – Present

I've worked here from 04/2024 - 05/2025 (there's no year 2025 in the dropdown).
Managed order fulfillment and tracking systems with 99%+ data accuracy.
Processed orders and updated tracking information within a 24-hour SLA.
Automated customer communications, ensuring 100% outreach consistency for new client onboarding.

Content Creator & Moderator

Quantum Wellness Solutions · February/2022 – Present

I've worked here from February 2022 to September 2025.
Produced high-quality social media content and short-form videos to increase brand awareness.
Performed community moderation by enforcing guidelines and managing user inquiries for wellness groups.
Executed market research to identify and qualify leads for marketing initiatives.

Customer Support (Live Chat & Email)

BlackOxygen Organics · July/2021 – Present

Resolved high volumes of live chat and email inquiries regarding orders and returns while maintaining top CSAT scores.
Coordinated with fulfillment teams to resolve escalated cases and minimize recurring issues.

Senior Auto Insurance Underwriter

iSupport Worldwide · January/2016 – Present

Analyzed and processed new business applications by evaluating insurance proposals against strict company guidelines and restrictions using specialized underwriting software.
Managed the full policy lifecycle, including processing endorsement requests, handling cancellations, and issuing suspense letters for missing documentation to ensure data integrity.
Collaborated with onshore counterparts to resolve complex scenarios and discrepancies, maintaining detailed, accurate records of all underwrit

Transaction Processing Representative

Accenture · May/2010 – Present

Processed high-volume overpayment refunds through thorough data entry and research to ensure compliance with operating procedures and healthcare policies.
Enhanced process excellence and financial recovery by conducting evidence-based reviews of insurance claims while maintaining data integrity and confidentiality, exceeding service level agreements (SLAs).
Resolved complex claim issues by applying process knowledge for accurate financial adjustments and identifying audit trends to improve workf

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In