Logistics, Sales & E-Commerce Specialist Email Professional & Chat Support Specialist

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

With 5+ years of customer support experience across phone, chat and email, I’ve successfully supported both deversified and startup clients in various industries including Fintech, Banking, E-commerce, Logistics, Retail, Sales, Live Trading, and Travel Services.

Skilled in managing 56+ chats/emails daily, often handling up to 4 concurrent interactions while maintaining a 97% quality rate and a 98% customer satisfaction score in line with KPIs and service level agreements.

Proficient in various CRM platforms to deliver consistent and effective resolutions for customers, end users and merchants.

Skilled in using business productivity tools to provide remote administrative support for businesses, professionals and organizations, ensuring seamless daily operations and efficient task coordination to optimize productivity.

6 years as an active student leader with C1+ advanced English proficiency; proactive, detail-oriented, customer-focused and goal-oriented.

Skills & Experience

Skills

Customer Support > Chat Support 2-5 Years

Strong Organizational Skills, Salesforce, Zendesk 2-5 Years

5-10 Years

Aws 1-2 Years

Notion 1-2 Years

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 5-10 Years

Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 2-5 Years

People Leadership 2-5 Years

Kustomer 2-5 Years

CRM > Salesforce 2-5 Years

Intercom 2-5 Years

Customer service > Sales Representative > Customer Support 5-10 Years

Google Workspace 2-5 Years

Customer Support > Chat Support> Email Support> Shopify>Zendesk 2-5 Years

Customer Service > Gorgias > Shopify 2-5 Years

Experience highlights

Customer Service Agent

HexClad · September/2025 – Present

Respond to customer queries via email, chat, social media, and phone in a timely and accurate manner.
Handle complaints, provide appropriate solutions within a time limit, and follow up to ensure resolution.
Provide product and service information, assist with placement of orders, refunds, or exchanges.
Use critical thinking to identify the root cause of issues and provide solutions that are in line with company policies and benefit the customer.

Customer Support Assistant

Lucid Trading · January/2024 – Present

Provide dedicated support to traders by guiding them through step-by-step sign-up processes, platform setup, and connection configurations.
Troubleshoot technical issues efficiently and escalate complex concerns when necessary. Deliver outstanding 24/5 customer service with clarity and professionalism via Zendesk and Intercom, through both email and chat.
Collaborate cross-functionally with departments such as billing, technical support, affiliate teams, and, when required, executive leadership

Customer Care Representative

BankMobile - Digital Bank, Ubiquity Global Services · August/2021 – Present

A Customer Care Representative in banking is vital for resolving inquiries, guiding clients through transactions, providing product support, ensuring security, and delivering efficient, personalized service to enhance customer satisfaction and loyalty while maintaining compliance with banking regulations.

Customer Support Specialist II

Roadie - Logistics, Service Delivery & Ecommerce · August/2021 – Present

Handled non-standard delivery issues via phone, email, and chat for 50+ store partners and 200k+ drivers. Managed payments via Stripe, refunds, returns, and delivery updates while collaborating cross-functionally.

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