Skills
Data Encoding, data entry
1-2 Years
English Communication (Written & Spoken)
5-10 Years
Canva
Less than 6 Months
Microsoft - Excel, Word, Power Point
6 Months to 1 Year
Experience highlights
Customer Service Associate
Accenture
·
April/2023
–
Present
Worked as support for the onshore agents for life insurance, ensuring that all requirements are met and submitted on time. At times, we use emails for updates and reminders to the agents.
Customer Assistance Teammate
Paypal
·
August/2022
–
Present
Assigned to support and assist customers having withdrawal issues and account restrictions
Process Specialist
Cognizant
·
March/2019
–
Present
Worked as a process Trainer and Quality Analyst under a non-voice account, handling coaching, New hire process training, and brainstorming for process enhancements.
Process Associate
Genpact
·
November/2009
–
Present
Outbound Collection calls through an automated dialler also handling inbound calls
Using FDR for data research
Using Workstation for profile information
