Skills
Cold Calling
2-5 Years
Appointment Setting
2-5 Years
Lead Generations
2-5 Years
Live Transfers
1-2 Years
Sales Retention
1-2 Years
CRM Tools (Calltools, Xencall, ETC)
2-5 Years
Script Writing & Delivery
2-5 Years
Time-Zone Flexibility
5-10 Years
Experience highlights
Technical Advisor
Apple Inc
·
May/2024
–
Present
As a Technical Support Specialist at Apple Inc., I provided top-tier customer service while managing billing inquiries and addressing customer concerns regarding common product faults. I collaborated closely with engineering teams to diagnose and resolve technical issues, ensuring that customers received accurate and timely solutions.
Technical Support Specialist
QuickBooks Online Canada
·
January/2022
–
Present
As a Technical Support Specialist for QuickBooks Online Canada, I provided expert assistance to clients on a wide range of technical issues related to the software. My responsibilities included troubleshooting technical problems, offering guidance on software features, and resolving billing and tax-related inquiries. I also assisted clients with accounting functions, ensuring accurate financial reporting, and provided support on managing taxes, invoicing, and financial statements.
Sales Retention Specialist
Nations Info Corp
·
August/2019
–
Present
In my role as a Sales/Service Retention Specialist, I focused on retaining existing clients and maximizing customer satisfaction. I handled inbound and outbound calls, identified potential retention issues, and proactively offered solutions to improve customer loyalty. My approach involved listening to client concerns, offering tailored service upgrades, and leveraging persuasive communication skills to retain clients and reduce churn.
Freelancer | Cold Caller | Lead Generation
Virutal Assistant
·
January/2019
–
/
Building on my customer service experience, I provide Virtual Assistant services specializing in cold calling and lead generation. In this role, I conduct outbound calls, set appointments, follow up with prospects, and generate valuable leads. My focus on clear communication, relationship-building, and persistence has helped businesses expand their client base and boost sales opportunities effectively.
Travel Support Specialist (Expedia)
Teleperformance
·
August/2013
–
Present
As a dedicated Travel Support Specialist at Expedia, I provided exceptional customer service by assisting travelers with booking inquiries, resolving issues, and ensuring a smooth and seamless travel experience. I leveraged strong communication skills to deliver timely solutions and enhance customer satisfaction, guiding clients through the booking process, changes, cancellations, and offering expert travel advice.
