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Dominador Q.

Call Center Expert / Operations Manager

Verified
$6/hr

Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Been in the Business Process Outsourcing Industry/ Call Center since 2005!

Skills & Experience

Skills

E-Commerce > Logistics Management 5-10 Years
Professional Services > Management Services > Sales Management 5-10 Years
5-10 Years
Recruitment 2-5 Years
Team Leadership 5-10 Years
Freight Forwarding Less than 6 Months
Market Research 5-10 Years
Vendor Management 2-5 Years
Business development 5-10 Years
- Customer Service 10+ Years
CRM Systems 2-5 Years
Human Resources > HR Management > Administrative Works > Operations Management 5-10 Years

Experience highlights

Operations Manager
John 3:16 Transports LLC · August/2023 – Present
Oversaw remote operations between admin, sales reps for shippers and carriers divisions. Managed inbound calls, ensured regulatory compliance, developed strategies, handled complaints and reports.
Logistics Manager
Tiger Auto Transport LLC · June/2023 – Present
Led day-to-day operations of U.S. car shipping brokerage. Supervised dispatchers and brokers, managed load board activity, ensured FMCSA/DOT compliance, resolved escalated issues.
Logistics Manager
Prestige Auto Transport LLC · January/2022 – Present
Served as liaison between shippers and carriers. Performed cold/warm calling, processed leads, negotiated rates, dispatched drivers, and coordinated pickup/delivery schedules.
Logistics Manager
Q Auto Transport LLC · March/2021 – Present
Performed quotation, booking and dispatching through CRM system. Generated new business via outbound calls, maintained sales records, identified client needs, managed inbound/outbound sales.
Sales Manager
Pro Pest Control Brisbane · October/2018 – Present
Managed overall inbound/outbound sales activities. Received service inquiries, converted to sales, researched B2B clients, wrote quotations, trained employees, reported to owner.
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