Customer Support Specialist & Lead Generation Specialist

Food Delivery Platform (EU-based)
May 2025 - Jan 2026**

- Transcribe the partner's menu during the onboarding process, ensuring accuracy based on provided references.
- Provide email-based support to partners by addressing inquiries, requests, and concerns related to menu setup and updates.
- Upload and manage menu images in accordance with platform guidelines and partner requirements.
- Review menu changes submitted by partners and communicate feedback or follow-ups via email when necessary.

Online Marketplace & E-commerce Platform (US-based)

- Delivered professional, real-time customer support, ensuring high-quality service.
- Utilized strong written communication skills to maintain clarity and accuracy in chat interactions.
- Consistently met and exceeded performance targets.

Online Marketplace & E-commerce Platform (US-based)

- Provided real-time support to Tier 1 agents and fulfilled their requests.
- Resolved escalated tickets, including supervisor requests, legal threats, and complex customer issues.
- Contributed to process improvements and knowledge base updates in team meetings.
- Managed ticket queues to prevent breaches, ensuring timely responses, and created reports on technical issues.
- Consistently achieved top performance and quality standards.

Online Marketplace & E-commerce Platform (US-based)

- Provided e-commerce support, specializing in returns and refunds, while adhering to policies and quality standards.
- Ensured all customer inquiries were professionally addressed.

Event Management & Ticketing Platform (US-based)

- Searched for potential leads and qualified them based on set criteria.
- Collected contact, personal, and other relevant information.