Shopify VA I E-Commerce Customer Support Specialist I Social Media Content Creation

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I’m a reliable and hardworking virtual assistant with experience in customer support, e-commerce, Shopify, admin tasks, and social media content. I’ve

Skills & Experience

Skills

Shopify (Product listing, Order and Process management) 5-10 Years

Shopify / eCommerce Support 2-5 Years

Content Creation 1-2 Years

Email - Operations Specialist 5-10 Years

Shopify Assistant 2-5 Years

Customer Service Representative 2-5 Years

Canva - Image Editing 1-2 Years

Customer / Chat Support Less than 6 Months

Experience highlights

Executive Assistant/ Shopify Manager/Social Media Content Creator

Endeavoring Capital - Affetto.life · May/2024 – Present

Managed daily customer support operations by handling approximately 30-50 customer emails per day related to orders, shipping concerns, product questions and general inquiries.
Provided timely and professional responses to customers while ensuring concerns were resolved clearly and efficiently.
Assisted customers with order updates, tracking concerns, product information and basic troubleshooting.
Managed Shopify store updates including product listings, descriptions, images, promotions and webs

Virtual Assistant - Shopify Customer Support

Dreams Inc. · July/2021 – Present

Managed high-volume customer email support, handling approximately 40-80 customer inquiries daily regarding orders, refunds, account concerns and product questions.
Resolved customer issues including order concerns, refund requests, product inquiries and account-related problems.
Maintained organized email workflows to ensure customer concerns were properly tracked and addressed.
Provided clear and professional responses while maintaining a positive customer experience.
Assisted with follow-ups

Shopee - Customer Chat Support Representative (E-commerce)

Teleperformance · November/2020 – Present

Assisted customers through live chat regarding account concerns, service questions and product-related inquiries.
Managed multiple customer conversations while maintaining accurate and professional responses.
Helped resolve customer concerns by providing clear information and appropriate solutions.
Maintained excellent customer service standards in a fast-paced support environment.

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