Outline
Looking for Full-Time work (8 hours/day) at $5/hour
High School Diploma
English proficiency Fluent
Professional Summary
Skills & Experience
Skills
Experience highlights
- Provided real-time support and guidance to agents on processes, tools, and customer handling
- Assisted with issue escalation and resolution to ensure service quality and adherence to company standards
- Coordinated daily operational tasks and supported team workflows to maintain efficiency and productivity
- Monitored agent performance and provided feedback to help improve quality and compliance
- Ensured accurate documentation and updates in CRM and internal tracking systems
- Handled high volumes of customer inquiries via phone, email, and chat while maintaining professionalism and accuracy
- Resolved customer concerns efficiently by following company policies and standard procedures
- Documented customer interactions and updates accurately using CRM and internal systems
- Provided clear explanations and solutions to improve customer satisfaction and reduce repeat contacts
- Met daily productivity, quality, and compliance targets in a fast-paced BPO environment
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