Skills
Customer Support
5-10 Years
Office and Administration > Data analysis > Data Visualization
1-2 Years
Office and Administration > Quality Assurance
1-2 Years
1-2 Years
Attention to detail
5-10 Years
Active Listening
5-10 Years
Monday.com
Less than 6 Months
Microsoft Office Suite
5-10 Years
Data Analysis & Reporting
2-5 Years
- Customer Service
5-10 Years
Case Management
2-5 Years
CRM > Salesforce
2-5 Years
Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management
5-10 Years
Experience highlights
Virtual Assistant - Legal Administrative Support
Peach State Wills & Trusts / The Beck Law Firm, LLC
·
December/2025
–
Present
Manage email correspondence for Wills & Trusts practice. Draft legal documents including DPOA and AHD paperwork. Organize client matters and track case status using Clio.
Reservation Specialist
Chicago Original Limousine
·
January/2024
–
/2025
Managed client reservations and scheduling for limousine services. Assisted clients in vehicle selection and processed payments. Maintained accurate reservation records.
Quality & Training Specialist
XtendOpsPH
·
January/2024
–
Present
Handled QA evaluations, agent coaching, and training sessions to improve performance and ensure service consistency.
Intake Specialist & Quality Analyst
Morgan & Morgan
·
January/2022
–
Present
Conducted client intake and case evaluations. Managed legal documentation with accuracy. Monitored customer interactions and delivered performance feedback.
Customer Service Specialist
Dynata Global / Teleperformance / TTEC / Conduent
·
January/2017
–
Present
Provided support through phone, email, and chat. Resolved issues promptly and exceeded satisfaction targets. Built strong customer relationships through personalized solutions.
