Skills
Customer Service & Communication
10+ Years
Lead Generation & Appointment Setting
6 Months to 1 Year
Google Ads Management
6 Months to 1 Year
SEO & Keyword Research
6 Months to 1 Year
Digital Marketing Strategy
6 Months to 1 Year
Data Analysis & Reporting
6 Months to 1 Year
Experience highlights
Lead Generation and Appointment Setter
EF Digital Marketing Agency
·
January/2024
–
Present
During my internship at EF Digital Marketing, I focused on lead generation and appointment setting. I identified over 200 potential clients, launched targeted outreach campaigns, and secured 20+ appointments in just one month. I also worked closely with the team to refine our lead generation strategy, which increased response rates by 25%. Overall, I gained valuable experience in digital marketing and played a key role in driving business growth during my time there.
Collection Associate
Accenture Inc.,
·
March/2011
–
Present
Monitored accounts to identify overdue payments and
contacted debtors to arrange debt payoffs or payment
plans. Kept accurate records and reported collection
activities.
Customer Service Representative
Zenta Phils. Inc.,
·
March/2010
–
Present
Responded to customer inquiries and requests,
resolved issues related to mortgage billing and
payments, and followed up to ensure satisfaction.
Call Center Agent
VXI Global Holdings Inc
·
March/2006
–
Present
Handled inbound and outbound calls, processed
orders and payments, resolved customer complaints,
and engaged in upselling
Call Center Representative
Windsource Solution Inc.,
·
July/2005
–
Present
Provided information about products and services to
generate customer interest.
