Customer Service Representative • Billing • Sales • Retention • Technical Support • Lead Generation

Verified

$6/hr

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Outline

Looking for Full-Time work (9 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a results-driven customer service professional with 9 years of experience in billing, sales, and customer support across phone, chat, and email. Throughout my career, I’ve built a reputation for exceptional communication and problem-solving, ensuring customers’ needs are met while helping businesses achieve their goals.

I also have extensive experience handling high-volume data entry with strong attention to detail and accuracy, ensuring all customer information, transactions, and records are processed efficiently and correctly.

Having worked in both office-based and work-from-home environments, I am adaptable and thrive in collaborative teams as well as when working independently. My focus has always been on delivering outstanding customer experiences, meeting KPIs, and contributing to overall company success.

Skills & Experience

Skills

Good communication, problem solving, attention to detail, and resourefulness. 5-10 Years

Communication 2-5 Years

Multitasking 2-5 Years

Conflict Resolution 1-2 Years

E-commerce Order Fulfillment > Order Entry > Order Processing 1-2 Years

~Data Entry 2-5 Years

- Customer Service 2-5 Years

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 2-5 Years

Crm software 1-2 Years

Escalation Management 1-2 Years

Account Management; Customer Support > Sales Support > Lead Generation 1-2 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 2-5 Years

Customer Service>Sales 1-2 Years

Omnichannel Support 1-2 Years

Experience highlights

Resolution Management Representative

GovAssist · January/2026 – Present

Managed escalation resolution for billing disputes, refunds, and chargebacks. Assisted frontline agents with complex customer concerns, focusing on risk mitigation, revenue protection, and retention through problem-solving.

Lead Generation and Appointment Setter

Choice Home Warranty · April/2026 – Present

Conducted outbound calls for lead generation and recruited qualified home service technicians. Scheduled appointments, verified availability, onboarded vendors, and managed Dispatch 7 for complex claims and service coordination.

Customer Service Representative

GovAssist · January/2025 – Present

Reviewed travel documents and performed data entry for U.S. visa applications and ESTA processing. Provided expert guidance on nonimmigrant visa requirements via email, chat, and outbound calls.

Order Processing and Customer Service

LiveOps · November/2024 – Present

Managed seasonal accounts by processing high-volume orders, reshipments, and promotional inquiries. Maintained accurate inventory updates and adjustments to ensure customer satisfaction.

Customer Service Representative

Full Potential Solutions · May/2023 – /

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