Experienced QA / Researcher / Virtual Assistant / Customer Support

Verified

$10/hr

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Outline

Looking for Freelance work (10 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m a dedicated and results-driven professional with 20 years of experience providing reliable, high-quality support to clients across diverse industries. I take pride in my positive attitude, strong work ethic, and commitment to delivering work that truly adds value to your business.

I’m flexible, quick to learn new tools and processes, and always focused on exceeding client expectations. Whether you need help with Project Management, Administrative Support, Background Checks, Article Writing, Proofreading, Research, Data Entry, Customer Service, Email and Chat Support, Data or Statistical Analysis, or Quality Assurance, I’m ready to help you reach your goals efficiently and professionally.

My goal is simple — to provide excellent service and ensure you get the best possible return on your investment. Let’s work together to make your project a success!

Skills & Experience

Skills

Customer Support > Chat Support 10+ Years

Customer Support > Email Support 10+ Years

Researching 10+ Years

Quality Assurance 1-2 Years

General Virtual Assistant 2-5 Years

Office and Administration > Data analysis 1-2 Years

Project Management 1-2 Years

Experience highlights

Virtual Asst / Data Analyst / QA / Researcher / Email and Chat Support

Upwork Inc (formerly oDesk) · July/2011 – /

• Email and Chat Support
• Update Client Support’s announcements
• Provide assistance to Premium Support
• Web Research
• Data Entry
• Quality Assurance
• Data Analysis
• Email Handling and Reports Creation
• Email and Chat Support
• Creating Mobile Website (via DudaMobile)
• Setting up Call Sequence, Customizing Newsletter, Emails, Signs and Social Media posts (via Office Autopilot, Sendpepper and Hootsuite)

Screening Associate

First Advantage Phil. Inc. · November/2009 – Present

• Point of Contact for the Team’s productive hours in the absence of Team Lead
• Provides Quality Monitoring/Assessment for the Associates
• Verify completeness of the requirements needed for the background check.
• Request information and missing documents from clients.
• Address and resolve the concerns and queries of clients.
• Coordinate with the different departments and serve as intermediary between the company and clients.
• Order the background check package the client wants to avail

Senior Project Support

Accenture, Inc. · February/2008 – Present

• Facilitate the overall process and communications needed to Client Leads and internal support for PMR set-up
• Facilitate the PMR run every month for clients, identify the targets and actual for each metrics
• Creation of Weekly and Monthly Status Report
• Handles all IDC and PDC Staffing
• Create reports for: the Project Bench and Management Forecast, Staffing Master Roster for computation of seat charge, Headcount Report, Cost Center Validation and Staffing Movements.
• Create process docume

Administrative Assistant

Sykes Asia, Inc · March/2007 – Present

• Coordinate with Travel Department regarding the plane and hotel bookings for each of the members of the Internal Audit team;
• Computes and initiates cash advance for allowances during travel;
• Monitors the invoice from different suppliers and prepares the expense report of the Audit Department;
• Compares and analyzes the controls descriptions and issues list for each testing done by the Internal and External Auditors and submit a report of comparison;
• Creates and uploads working papers,

Customer Service Representative for Local Convention

GlaxoSmithKline Phil. Inc. · March/2006 – Present

• Handles local medical conventions (minor and major)
• Research and prepares all local conventions for the entire year
• Coordinates with the suppliers/vendors, and arrange requests regarding the hotel accommodations, plane tickets and transfers;
• Process the local arrangement needs for foreign convention;
• Monitors the invoices from different suppliers
• Prepares the expense report for each conventions
• Performs ocular visits to different hotels/suppliers

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