I have more than four years' experience in customer service, technical support, sales, and administrative support. My job has involved taking both inbound and outbound customer queries, settling their concerns by phone, via chat, and by email, as well as carrying out sales transactions and helping customers at every stage of the buying process. Moreover, I have experience in lead generation, setting up appointments, managing a CRM system, carrying out data entry, managing emails and calendars, and I have provided sales support and coaching. I am skilled in using Microsoft 365, Google Workspace, Canva, and Salesforce CRM, and I am at ease working in fast-paced, goal-oriented environments without compromising on the quality of customer service.
