Skills
Customer Support > Ecommerce > Amazon? > Helium10
2-5 Years
Design > Graphic Design > Canva
2-5 Years
Marketing > Social Media Management
2-5 Years
Office and Administration > Administrative Support
1-2 Years
Virtual Assistance
5-10 Years
Design > Graphic Design > Photoshop>Canva
2-5 Years
Customer Support- Chat and Email
1-2 Years
E-Commerce > Amazon > FBA, General Virtual Assitant
2-5 Years
Experience highlights
General Virtual Assistant - PART TIME
SYM
·
January/2024
–
/
Supporting busy entrepreneurs and small businesses with admin, scheduling, research, and customer support.
✅ 98% Task Accuracy Rate
📅 99% On-Time Delivery
💼inbox management, data entry, and CRM tools
Email and Chat Support
The Cobblers
·
January/2020
–
Present
Providing fast, friendly, and solution-focused support via chat and email.
✅ 98% Customer Satisfaction Score (CSAT)
📈 99% Ticket Resolution Rate
💬 Timely, clear, and empathetic communication guaranteed.
Ecommerce Manager ( Freelance) Store Optimization
Amazon
·
January/2020
–
Present
Helping online stores grow through smart strategy, UX improvements, and data-driven optimization.
🛒 Increased conversion rates by up to 35%
📦 Boosted AOV (Average Order Value) by 20%
📈 99% on-time project delivery with scalable results
ESL Online Tutor
Bibo Global, Inc. ( Engoo )
·
March/2018
–
Present
Helping non-native speakers gain confidence in speaking, writing, and understanding English.
🎯 95% Student Progress Rate in 3 Months
🌍 Taught 1000+ hours to learners from 20+ countries
📚 Specializing in conversational fluency, grammar, and business English