Executive Assistant

Verified

$12/hr

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Outline

Looking for Full-Time work (10 hours/day) at $12/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced Executive Assistant with 13 years of experience in executive assistance, knowledge management, human resource, and technical support.

Skills & Experience

Skills

Human Resources > HR Management 2-5 Years

Technical support 2-5 Years

Organization Skills 5-10 Years

Executive Assistant 2-5 Years

Knowledge Management 5-10 Years

Experience highlights

Content Writer

ProSource Global · June/2021 – Present

● Create resources and articles across a wide range of subject matters and target audiences, adjusting content, style, and tone to match.
● Develop, organize, and maintain knowledge articles for new and updated product features.
● Conduct regular audits on the Knowledge Center to remove old and outdated information.
● Create visuals, icons, and links for the Knowledge Center website.
● Create database documentation covering data standards, procedures and definitions.

Executive Assistant

TOA Global · May/2019 – Present

● Provide executive support to the HR Director and Managing Partners
● Provide calendar management to the HR Director
● Serve as the main point of contact for all internal and external matters relating to Human Resources
● Organize and maintain the office filing system
● Rack daily expenses and prepare monthly and quarterly expense reports
● Register employees to external trainings, conferences, and seminars for the CPA License renewal

Knowledge Lead

RealPage Inc. Philippines · May/2017 – Present

● Manage the KCS Coaching team and coaching process across multiple departments
● Identify, train, and coach individuals that will become Coaches.
● Train Support agents with Knowledge Centered Support methodology.
● Evolve and manage the Product Support knowledgebase.
● Ensure that the knowledge base is properly updated and utilized via the KCS workflow.
● Establish standards for the workflow and completion of knowledge articles.

Product Support Agent

RealPage Inc. Philippines · May/2014 – Present

● Responsible for researching and resolving the more complex client issues for the Product Support Team
● Provide the Product Support Team with expert product knowledge in several RealPage Product Centers
● Escalate client issues to Product Development when required
● Act as liaison with Development in the resolution of escalated issues
● Communicate with clients as required for additional information or to provide status

Customer Service Associate

Concentrix · September/2011 – Present

● Manage incoming calls and customer service inquiries
● Ensuring customer requests are handled in an appropriate and timely manner
● Assist customers with placement of orders, refunds and/or exchanges
● Answer questions about product, service and warranties
● Maintains customer records by updating account information

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