Skills
Customer Support
5-10 Years
Customer Support > Technical Support
2-5 Years
Chat and email support.
2-5 Years
Customer Experience Specialist
1-2 Years
Data Enty
1-2 Years
Administrative Assistance
6 Months to 1 Year
Office and Administration > Quality Assurance
2-5 Years
Team Leadership
1-2 Years
Administration
1-2 Years
Ticketing Systems
2-5 Years
Medical Records Management
1-2 Years
- Customer Service
10+ Years
Customer Support > Chat Support >Technical Support
2-5 Years
Process Documentation
2-5 Years
Accounting > Accounts Payable > Accounts Receivable > Billing
2-5 Years
Experience highlights
Employee Experience Specialist Benifex Inc.
Benifex Inc.
·
April/2024
–
/
● Manage Employee Benefits administration, Including Eligibility, dependent
update, coverage verification, and cancellations.
● Escalate and resolve complex benefit issues by coordinating with providers and
customer support management.
● Support Employee Rewards and Recognition.
Employee Experience Specialist
Benifex Inc.
·
April/2024
–
/
Manage employee benefits administration including eligibility, dependent updates, coverage verification. Escalate and resolve complex benefit issues by coordinating with providers and support management.
Task Coordinator Talent Source/Executive Assistant
Powerhouse
·
August/2023
–
Present
● Provide tasks and coordinate with the developer.
● Source talents with specific skills needed for projects.
● Follow-up evaluation for the developer.
● Check Productivity Task daily and weekly.
● Address unresolved productivity items on the sheet, follow up accordingly.
Task Coordinator
Talent Source/Executive Assistant Powerhouse
·
August/2023
–
Present
Coordinated tasks with developers, sourced talents with specific skills for projects, monitored productivity, and addressed unresolved items.
Customer Service Representative
Enshored
·
December/2022
–
Present
● Clarify the customers’ complaints, identify the root cause issues, choose and
explain the best solution to the issue, prioritize correction or adjustment, and
● follow up to assure resolution to resolve product or service problems.
● Collaborated with other departments to ensure customer satisfaction
