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Karen J.

Customer Support/Administrative Support/Data Entry /Appointment Setting/Logistics/

Verified
$8/hr

Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Postgraduate Degree

English proficiency Conversational

Professional Summary

High Level of Customer Service Assistance • Process Streamlining • Document Coordination • Technical Troubleshoot • Travel Management • Data Analytics

Skills & Experience

Skills

Customer Support > Customer Relationship Management 5-10 Years
Office and Administration > Data Entry 1-2 Years
Office and Administration > Travel Planning > GDS 6 Months to 1 Year
Appointment Setter for Roofing Services Less than 6 Months

Experience highlights

(Virtual Staff)
DTS Technology · October/2023 – Present
• Make Inbound and Outbound calls.
• Checking devices if its fully activated using our tools
• Create shipping and return labels using FedEX
Data Researcher / Document Coordinator
Dodge Construction Network · March/2018 – Present
To obtain, document, and publish awarded contract information for the assigned region
• To research leads through locating, reading and uploading agencies’ relevant and current primary documents (budgets, agendas, capital improvement plans, etc.)
• To effectively manage all sources of solicitations, primary documents, and agency-websites for the assigned region
• To perform other duties as assigned based on business need.
• To manage a queue of information and tasks generated by self and co-work
Customer Service Representative
AT&T · May/2015 – Present
Talking customers through a series of actions to resolve a problem.
• Resolving network issues.
• Processing payment when customer adding payment to their account
• Activating new phone
Customer Service Representative
Orbitz · October/2014 – Present
• Maintaining a positive, empathetic and professional attitude toward customers always.
• Acknowledging and resolving customer complaints.
• Responding promptly to customer inquiries.
• Booking and cancelling hotel, flights and car reservation
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