Skills
Customer Support > Customer Relationship Management
5-10 Years
Office and Administration > Data Entry
1-2 Years
Office and Administration > Travel Planning > GDS
6 Months to 1 Year
Appointment Setter for Roofing Services
Less than 6 Months
Experience highlights
(Virtual Staff)
DTS Technology
·
October/2023
–
Present
• Make Inbound and Outbound calls.
• Checking devices if its fully activated using our tools
• Create shipping and return labels using FedEX
Data Researcher / Document Coordinator
Dodge Construction Network
·
March/2018
–
Present
To obtain, document, and publish awarded contract information for the assigned region
• To research leads through locating, reading and uploading agencies’ relevant and current primary documents (budgets, agendas, capital improvement plans, etc.)
• To effectively manage all sources of solicitations, primary documents, and agency-websites for the assigned region
• To perform other duties as assigned based on business need.
• To manage a queue of information and tasks generated by self and co-work
Customer Service Representative
AT&T
·
May/2015
–
Present
Talking customers through a series of actions to resolve a problem.
• Resolving network issues.
• Processing payment when customer adding payment to their account
• Activating new phone
Customer Service Representative
Orbitz
·
October/2014
–
Present
• Maintaining a positive, empathetic and professional attitude toward customers always.
• Acknowledging and resolving customer complaints.
• Responding promptly to customer inquiries.
• Booking and cancelling hotel, flights and car reservation