Skills
Customer Support > Sales Support > Flight/Ticket Booking
1-2 Years
Office and Administration > Data Collection
1-2 Years
Customer Service Excellence
5-10 Years
Accounts Receivable/Billing
2-5 Years
Data Entry and Reporting
2-5 Years
Experience highlights
Senior Securities Customer Representative
Wells Fargo EGS, LLC, Philippines
·
July/2021
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/
As a Senior Securities Customer Representative, I manage escalated inquiries and resolve complaints promptly, guiding junior team members to meet productivity goals in a collaborative environment. I ensure high customer satisfaction through effective communication across multiple channels, adeptly handling phone calls, web chats, and emails. Additionally, I contribute to policy enhancements, collaborating with management to boost team performance and operational efficiency.
Senior Collection Specialist
TATA Consultancy Services, Philippines
·
September/2018
–
Present
As a Senior Collection Specialist, I proactively contact clients to address delinquencies and non-payments with personalized strategies. I adhere to guidelines, determine remedies, and help set up payment plans. I respond promptly to client inquiries, ensuring clear communication and resolution, while continually researching and implementing effective collection techniques to optimize outcomes and uphold high standards of service.
Phone Bank Specialist
Intelenet Global Services, Philippines
·
May/2017
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Present
I assist account holders and tellers with transactions and inquiries, identify cross-selling opportunities, and refer customers to appropriate bank personnel. I support clients with online navigation, merchant payments, and manage tasks like fraud claims, card replacements, and complaints. I also conduct thorough risk assessments for loans to ensure compliance with policies and regulations.
Phone Bank Customer Service
Convergys, Philippines
·
June/2016
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Present
I excel in addressing customer inquiries and managing banking transactions like deposits, withdrawals, transfers, and payments. Committed to exceptional service, I resolve concerns promptly and provide accurate information. Meticulous documentation ensures thorough records for seamless follow-ups and customer satisfaction. I uphold company standards, collaborate with my team for efficient issue resolution, and educate customers on self-service and online banking features.
Collection Specialist
Sykes Asia/FoundEver Incorporation
·
November/2015
–
Present
In my role as a Collection Specialist, I am integral to managing and optimizing our company’s accounts receivable process. I focus on ensuring prompt client payments and effectively resolving any issues with outstanding invoices. This position requires me to leverage my strong communication skills, meticulous attention to detail, and ability to work autonomously while consistently meeting deadlines.
