Virtual Assistant

Verified

$8/hr

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Outline

Looking for Part-Time work (4 hours/day) at $8/hour

Associate Degree

English proficiency Fluent

Professional Summary

Experienced community assistant manager and BPO professional with a strong background in homeowner communication, administrative coordination, compliance enforcement, customer service, training, and team support. Currently supporting thirteen (13) HOA communities, coordinating Board of Directors and Architectural Committee matters, homeowner violations, vendor work orders, maintenance requests, architectural applications, and community communications. Skilled in organization, problem-solving, professional correspondence, stakeholder coordination, and maintaining accurate records while providing responsive service to homeowners, Board members, and vendors.

Skills & Experience

Skills

Customer service 1-2 Years

Community Management 1-2 Years

Training Supervisor 1-2 Years

Experience highlights

Assistant Community Manager

Seabreeze Management · March/2025 – /

• Manage day-to-day administrative and community association matters for multiple HOA communities, supporting Board of Directors
operations and homeowner needs.
• Coordinate and communicate Board decisions, hearing matters, violation enforcement, architectural applications, and follow-up actions
while maintaining professional and timely correspondence.

Training Supervisor

Concentrix · May/2023 – Present

• Develop, deliver, and update training programs for new hires and tenured staff; assess trainee performance and provide feedback to
ensure quality standards.
• Coordinate with stakeholders to align training with organizational goals, manage training teams, and coach trainers to maintain
productivity.
• Identify skill gaps, update training materials, maintain records, and provide insights to support employee development and continuous
improvement.

Trainer

Concentrix · February/2021 – Present

• Deliver engaging training sessions for new hires and existing employees covering product knowledge, customer service, communication,
and process adherence.
• Design and update training content, including manuals, presentations, e-learning modules, and assessments, aligned with company
goals and client expectations.

Customer Service

Concentrix · November/2019 – Present

• Provide travel account support by addressing customer inquiries regarding travel policies, account details, and service-related concerns.
• Assist customers with cancellations, itinerary changes, and refunds while ensuring compliance with company guidelines and policies.
• Deliver professional customer service by building positive customer experiences through empathy, clear communication, and effective
problem-solving.

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