Medical Virtual Assistant/General VA

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Native

Professional Summary

Seasoned professional in medical VA skilled in records, claims, and patient support—ensuring smooth, secure, and personalized client care remotely.

Skills & Experience

Skills

Contact Center (NICE) 1-2 Years

Appointment Scheduling, Electronic Health Records (EHR) Management, Medical Billing, Data Entry, Confidentiality and HIPAA Compliance 6 Months to 1 Year

Appointment Setting, Microsoft Office tools, Written & Verbal Communication Skill 1-2 Years

Process optimization, demand forecasting, workflow efficiency, cost reduction, waste minimization. 1-2 Years

Marketing > CRM 6 Months to 1 Year

Office and Administration > Calendar Management > Scheduling 1-2 Years

Professional Services > Medical Services > Medical Billing 1-2 Years

Professional Services > Medical Services > Medical Coding 6 Months to 1 Year

Domains and Hosting 6 Months to 1 Year

Quality Assurance Analyst 6 Months to 1 Year

WORKFORCE PLANNING AND RESOURCE OPTIMIZATION 1-2 Years

Medical Billing & Coding (ICD-10, CPT, HCPCS) 6 Months to 1 Year

Experience highlights

WFM - Real-time Analyst

Teleperformance Malaysia · July/2023 – /

• Successfully implemented real-time adjustments leading to improved adherence and SLA compliance by 10%.
• Led schedule optimization ensuring headcount allocation and minimizing downtime.
• Contributed to team meetings and ongoing projects to enhance operational effectiveness.
• Provided actionable insights that contributed to KPI improvements, including reduced handling time and increased customer satisfaction.
• Participate in team meetings and contribute to ongoing projects

Sales Representative

Teleperformance Malaysia · January/2023 – Present

• Built and maintained strong client relationships by providing tailored solutions to meet their needs.
• Collaborated with supervisors to ensure seamless sales closures and after-sales support.
• Troubleshot technical issues, guided clients on service utilization, and successfully upsold additional services and product features, contributing to increased revenue and customer retention.
• Consistently achieved 110% (and more) of monthly sales target.

Account Support Specialist

TDCX · September/2020 – Present

- Address inquiries and resolve technical issues related to customer accounts and products.
- Provide guidance to users to various aspects of their account, such as payments, payouts and account management.
- Potentially manage user permission and role, access.
- Investigate and resolve payment disputes, refunds.
- Review API codes for integration defects and escalate complex issues to relevant teams for resolution.
- Collaborate with other teams to identify & address recurring issue

Escalations - Email and Resolutions Specialist

Sudong - Singtel · December/2018 – Present

• Managed high-priority cases, including legal disputes and regulatory complaints, ensuring compliance with company policies.
• Collaborated with cross-functional teams to identify process gaps and implement solutions, reducing recurring escalations.

Quality Assurance Executive

OfficePartners360 · September/2017 – Present

• Developed and executed quality initiatives that enhanced customer interactions and compliance adherence.
• Mentored and conducted mock-ups improving quality performance.
• Improved overall quality scores by implementing feedback-driven coaching strategies, resulting in an increase in agent performance.
• Played a key role in enhancing QA processes, contributing to increased customer satisfaction and regulatory compliance.

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