Skills
Customer Support > Customer Relationship Management
10+ Years
Home-based ESL Teaching
10+ Years
Family History Researcher
5-10 Years
Experience highlights
Senior Associate Representative
Capital One Phlippines
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October/2013
–
Present
Managed high-volume inbound calls with full compliance to banking regulations. Resolved complex customer concerns, consistently exceeding KPIs, and supported team performance through mentoring and process improvement initiatives.
Credit Specialist
HSBC
·
May/2010
–
Present
Processed U.S. retail and private label credit card applications, conducted thorough applicant verification using effective questioning skills, and screened calls to ensure high-quality customer service..
Homebase English Teacher
Freelance English Teacher
·
January/2003
–
Present
As an Online ESL Instructor, I deliver structured and engaging English lessons tailored to students of diverse ages, cultures, and proficiency levels. I focus on building conversational confidence, pronunciation clarity, grammar accuracy, and real-world communication skills in a supportive and encouraging environment. Drawing from my 15+ years in customer service within the financial industry, I bring strong communication skills, cultural sensitivity, patience, and the ability to simplify comple
