Skills
Customer Support > Ecommerce > Amazon
2-5 Years
Software > Javascript
2-5 Years
Web Programming > PHP
2-5 Years
SOFTWARE ENGINEER
2-5 Years
HTML5
1-2 Years
Experience highlights
Software Engineer
Straive
·
September/2019
–
Present
As a Software Engineer at Straive, I developed and supported publication software for clients primarily in East America. My role involved improving system features, troubleshooting issues, and ensuring smooth tool operation. Collaborating with various departments, I gathered client requirements and delivered customized solutions to boost efficiency and user satisfaction. My proactive problem-solving and attention to detail contributed to enhancing client success and satisfaction.
Customer Service Representative II
Qualfon
·
May/2016
–
Present
In my position as a Customer Service Representative at Amazon Retail, I provided exceptional support to customers regarding their orders and package inquiries. I effectively managed various issues, including monitoring shipments and resolving delivery challenges, ensuring timely and accurate information. By leveraging my strong communication skills, I was able to empathize with customers and turn potential frustrations into positive experiences.
