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Gilbert E.

16-Year Bilingual (English & Spanish) Customer Service Pro | E-Commerce Virtual Assistant

Verified
$10/hr

Outline

Looking for Full-Time work (50 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced customer service and e-commerce VA, skilled in multi-channel support, retention, inventory, and driving growth with a results-driven focus

Skills & Experience

Skills

Customer Support 10+ Years
Customer Support > Social Media Moderation 5-10 Years
E-Commerce 5-10 Years
Customer service 10+ Years

Experience highlights

๐๐ข๐ฅ๐ข๐ง๐ ๐ฎ๐š๐ฅ ๐’๐ž๐ง๐ข๐จ๐ซ ๐๐ซ๐จ๐œ๐ž๐ฌ๐ฌ ๐„๐ฑ๐ž๐œ๐ฎ๐ญ๐ข๐ฏ๐ž | ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐’๐ž๐ซ๐ฏ๐ข๐œ๐ž ๐’๐ฉ๐ž๐œ๐ข๐š๐ฅ๐ข๐ฌ๐ญ
Cognizant ยท April/2018 โ€“ Present

๐๐ข๐ฅ๐ข๐ง๐ ๐ฎ๐š๐ฅ ๐’๐ž๐ง๐ข๐จ๐ซ ๐๐ซ๐จ๐œ๐ž๐ฌ๐ฌ ๐„๐ฑ๐ž๐œ๐ฎ๐ญ๐ข๐ฏ๐ž | ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐’๐ž๐ซ๐ฏ๐ข๐œ๐ž ๐’๐ฉ๐ž๐œ๐ข๐š๐ฅ๐ข๐ฌ๐ญ

Expertly managed a high volume of customer interactions across multiple channels (email, chat, phone) in both English and Spanish, consistently exceeding quality standards and SLAs.

Corporate | Business Travel Specialist | Customer Servicefor an E-commerce Account
ePerformax Contact Centers & BPO ยท March/2016 โ€“ Present

๐‚๐จ๐ซ๐ฉ๐จ๐ซ๐š๐ญ๐ž | ๐๐ฎ๐ฌ๐ข๐ง๐ž๐ฌ๐ฌ ๐“๐ซ๐š๐ฏ๐ž๐ฅ ๐’๐ฉ๐ž๐œ๐ข๐š๐ฅ๐ข๐ฌ๐ญ

Maximized customer lifetime value and drove revenue growth through proactive engagement, strategic problem-solving, and exceptional service delivery.

AirBnB Escalations | Case Manager
Teledirect Telecommerce ยท March/2015 โ€“ Present

โ€ขDelivered exceptional customer support, resolving inquiries and issues for both hosts and guests while maintaining a high level of satisfaction.

โ€ขProvided Comprehensive Support: Responded promptly and effectively to a high volume of inquiries across multiple channels (phone, email, chat).

Customer Service Sales Specialist
eTelecare Global Solutions ยท November/2007 โ€“ Present

๐„๐ฑ๐ฉ๐ž๐๐ข๐š ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐’๐ž๐ซ๐ฏ๐ข๐œ๐ž & ๐’๐š๐ฅ๐ž๐ฌ ๐‘๐ž๐ฉ๐ซ๐ž๐ฌ๐ž๐ง๐ญ๐š๐ญ๐ข๐ฏ๐ž

Maximized customer satisfaction and revenue generation through exceptional service, product knowledge, and effective sales strategies.
โ€ขProvided comprehensive support to customers, assisting with booking travel arrangements, resolving issues, and answering inquiries across multiple channels (phone, email, chat).

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