Skills
Communication Skills , Computer Literate, attention to detail, problem solving skills, time management, organizational skills
5-10 Years
Experience highlights
Customer Service Representative
William Hill Group UK
·
November/2018
–
Present
William Hill Group UK
Phone/E-mail/Chat Support
Addressed the clients' concerns in any given project
Assisted customers with game rules and how to claim winnings.
Customer Service Representative
TaskUs
·
May/2015
–
Present
TaskUs
Mercari/Paynearme
Phone Support
Assisted customers in making payments and purchasing bus tickets online.
Resolving customer queries.
Customer Service Representative
Eperformax
·
November/2011
–
Present
eBay - ATO Trust and Safety
Phone support for 2 different departments. Recommending solutions and guiding product users through features and
functionalities.
Responsible for managing various customer issues depending on account
assignment. Walk through the website to learn how to list items.
Customer Service Representative
Sutherland Global Services
·
July/2010
–
Present
Sutherland
AT&T Connect Tech
Phone support
Take customer calls and complete inbound sales orders
Basic Troubleshooting for Computers and the Website.
Sales Representative
TRG / The Resource Group
·
January/1990
–
Present
Charter Communications/Carlson
Phone Support for Credit Card Insurance and Phone Internet and Cable Line
Closing inbound and outbound sales
Handles upgrades for the hosting phone
numbers.