Skills
Human Resources > Recruiting > Candidate Sourcing
2-5 Years
Training
10+ Years
Secretarial and Administrative skills
5-10 Years
Retail, Food Management
2-5 Years
Customer Support > Insurance > Medical Insurance
1-2 Years
Customer Support > Sales Support > Credit Repair
1-2 Years
Executive Assistant
1-2 Years
Airline Ticketing and Reservations
2-5 Years
Experience highlights
Medical Intake Coordinator
Clear Choice Global Support Solutions
·
April/2023
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January/1990
I conduct detailed phone interviews with claimants, gathering their full medical histories confidentially. I meticulously document responses, updating medical charts to rigorous quality standards. I efficiently manage my call schedule, ensuring timely outreach and smooth case progression. I also actively engage in quality reviews, continually refining my approach to ensure all calls and documentation consistently meet the highest accuracy and quality benchmarks.
Training & Quality Supervisor
Concentrix
·
July/2018
–
Present
I lead and develop a team of Quality Evaluators, ensuring high accuracy and attainment. I analyze program performance, providing insights that inform strategic decisions and improve client outcomes. I identify root causes of performance gaps, then develop and execute action plans to exceed business goals. I also drive improvements in training and quality governance, directly enhancing compliance and success.
Training Manager
Selectialph Business Management Consultancy
·
May/2015
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Present
I specialize in talent acquisition and organizational development. I spearheaded new recruiting procedures, improving efficiency and candidate quality. I also supervise and mentor the recruiting team, optimize job advertising, and guide hiring managers. Furthermore, I develop and implement impactful learning strategies, manage training budgets, and champion diverse learning methodologies to enhance employee skill levels and career growth.
Senior Trainer
Alorica Philippines, Inc
·
October/2013
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Present
I am a certified Master Trainer with expertise in curriculum development and delivery, including Train-the-Trainer certification. I oversee new hire training, ensuring smooth onboarding and accelerated proficiency. I develop engaging training modules, contribute to knowledge retention, and represent the Training Department in business reviews. I also handle escalated calls, lead special projects for up-training, and evaluate trainer performance for continuous improvement.
Academy Bay Supervisor
Startek International Limited
·
August/2012
–
Present
I manage and mentor a team of Coaches and Red Hats, overseeing daily operations to ensure high performance and smooth workflow. I direct Customer Service operations, ensuring quality and adherence to standards. I consistently motivate my team, fostering growth, improving cohesion, and exceeding departmental objectives like conversion targets and lead generation. I also resolve employee issues, coach for performance, implement sales strategies, and expertly handle escalated customer interactions.
