Outline
Looking for Full-Time work (8 hours/day) at $8/hour
Associate Degree
English proficiency Fluent
Professional Summary
Hi, I'm Kathyleen — a customer service professional with 9 years of experience and a genuine commitment to doing things the right way.
Work ethic is something I take seriously. I don't just complete tasks — I take ownership of them. I follow through, I communicate proactively, and I hold myself accountable to a high standard in everything I deliver.
What I can do for you:
• Manage high-volume email, phone, and chat support
• Handle escalations with empathy and calm professionalism
• Document and track customer interactions accurately (Zendesk, Salesforce)
• Identify patterns and flag improvements to streamline support
• Coordinate end-to-end resolution across teams and vendors
• Create on-brand design materials using Canva (certified)
Reliable, flexible, and fully remote-ready. Open to full-time, part-time, and project-based roles. If you need someone you can count on — I'd love to connect!
Skills & Experience
Skills
Experience highlights
● Documented customer concerns and resolutions to ensure accuracy and continuity of support.
● Identified recurring issues and supported workflow improvements to enhance customer experience.
● Took ownership of customer concerns by coordinating with vendors and internal teams until resolution.
● Maintained clear, respectful communication while handling routine and escalated inquiries.
● Cross-trained to support VIP hosts, handling sensitive and time-critical inquiries.
● Processed gas, toll, and cleaning reimbursements while ensuring accuracy, policy compliance, and proper documentation.
● Provided Tier 1 technical support while adhering to quality and compliance standards.
● Handled escalated calls during peak seasons with a focus on de-escalation and resolution.
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