E-commerce Operations VA | Customer Support Representative | Digital Marketing Specialist

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Hi!
I’m an E-commerce Operations VA with 6+ years of experience supporting Shopify and other e-commerce businesses with the day-to-day work that keeps stores running smoothly.

I help with Shopify store operations, order management, fulfilment coordination, customer support, dispute resolution, product listings, inventory management, and administrative tasks—so founders can spend less time on operational details and more time focusing on their business.

I also support the growth side of e-commerce through social media, digital marketing, content creation, and AI-powered workflows. This allows me to support more than just the backend—I can also help brands stay organised and consistent across their customer-facing channels.
If you’re an e-commerce founder looking for someone reliable to help manage the operational side of your business—and occasionally support marketing and content too—I’d be happy to connect.

Skills & Experience

Skills

Customer Support > Social Media Moderation Less than 6 Months

Customer Support > Ecommerce > Shopify > Dropshipping 2-5 Years

Product Research & Listing 6 Months to 1 Year

Paypal dispute specialist 2-5 Years

Email Support, Chat Support, Track and Trace, Logistics and Documentation 5-10 Years

E-Commerce > Product Optimization 1-2 Years

Marketing > Content Creation > Social Media Content Creation 6 Months to 1 Year

Marketing > Digital Marketing Less than 6 Months

Order & Inventory Management 5-10 Years

AI & Automation Tools (ChatGPT) 1-2 Years

Advertising > Facebook Ads 6 Months to 1 Year

Video Editing > CapCut Less than 6 Months

E-commerce Operations 5-10 Years

- Customer Service 5-10 Years

Customer Service > Gorgias > Shopify 5-10 Years

Experience highlights

Email Outreach Specialist

CMG Collective Manufacturing Group · January/2026 – Present

Supported outbound email campaigns and lead generation through prospect research, list building, and inbox management.

E-commerce Virtual Assistant

Evolving Together LTD · June/2023 – Present

Supported multi-store Shopify operations with a focus on customer support, order management, fulfilment coordination, and post-purchase problem resolution.
• Helped protect customer relationships during holiday shipping delays by proactively communicating order updates, addressing concerns, and resolving issues before they escalated into refund requests or payment disputes.
• Maintained a 95% order accuracy rate during a high-volume shipping delay crisis by proactively reviewing orders.

E-commerce Virtual Assistant – Email Support

Evolving Together LTD. · June/2023 – Present

Managed Shopify operations, customer support, order fulfillment, and post-purchase issue resolution. Maintained 95% order accuracy and reduced response times to under 24 hours. Created social media content using CapCut Pro, HeyGen, Canva, and other tools.

Co-Founder & E-commerce Operations Specialist

SILVERPOLAR LTD. · August/2023 – Present

Co-founded and operated 7 Shopify brands. Led store launches, product research, competitor analysis, team recruitment, and managed storefronts, landing pages, and marketing content across multiple brands.

E-commerce Virtual Assistant

Etsul Invest OU (LLC) WizeBand · July/2020 – Present

Managed e-commerce customer service and order operations with 97.6% CSAT rating. Handled cancellations, returns, exchanges, refunds, and complex post-purchase requests. Identified process improvements.

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