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Christine M.

WooCommerce Order Management Specialist | 3PL Logistics & Support

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$9/hr
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Outline

Looking for Full-Time work (8 hours/day) at $9/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Losing revenue to shipping delays, chaotic store dashboards, or chargebacks? I’m an E‑commerce Order Management Specialist with 15+ years of experience across BPOs and D2C brands, bridging the gap between your storefront backend and your physical 3PL warehouse.

Recent Win:
✅ Raised a D2C brand’s Trustpilot rating from 3.8 → 4.3.

How I Manage & Scale Your Store Operations:

Order Management: Expert execution of WooCommerce & Shopify dashboards. Handle cancellations, refunds, subscription updates, and manual entries.

3PL Logistics: 3+ years managing US & China warehouse loops. Active exception tracking inside ShipStation, Logiwa, Zenventory, and ShipHero.

Revenue Defense: Build evidence sheets to resolve Stripe & PayPal disputes using Chargeflow.

Brand Protection: Execute swift DMCA takedowns against copycats.

Availability: Full-time, flexible across EST, PST, UK, and AU time zones.

Rate: $6–8/hr (depending on scope)

Skills & Experience

Skills

Customer service > Sales Representative > Customer Support 10+ Years
Dispute Resolution 5-10 Years
Customer Support > Customer Service > Gorgias 1-2 Years
WooCommerce 1-2 Years
Freshdesk 2-5 Years
Shipstation 2-5 Years
Logistics & Supply Chain Coordination 2-5 Years
Shopify (Product listing, Order and Process management) 1-2 Years

Experience highlights

Customer Support & Operations Associate
DTC Beauty Tech & Consumable Wellness Brand · August/2025 – Present

• Boosted Trustpilot rating from 3.8 to 4.3 through customer outreach.

• Managed multi-channel support via Email, Social, DMs.

• Handled WooCommerce storefront operations and inventory audits.

• Coordinated with 3PL networks for fulfillment resolution. Optimized ZipChat AI ticketing engine.

B2B Logistics Support Associate / Fulfillment Support Specialist
3PL Company · July/2022 – Present
• Cross-functional B2B operations liaison for high-value e-commerce brands.
•Managed multi-channel logistics inquiries via Freshdesk.
• Maintained inventory across ShipHero, Logiwa, Zenventory, ShipStation. Resolved order bottlenecks and processed freight insurance claims.
Sprint Fulfillment & Exemption Desk Analyst (SFED)
ResultsCX · September/2018 – Present
• Executed Tier 3 policy governance for order exception requests.
• Ensured high-velocity fulfillment by resolving account data and activation blocks.
• Ranked top 10% globally for CSAT and FCR metrics.
• Managed drop shipment exceptions and system interventions.
Tier 3 Back-End Support
ResultsCX · June/2016 – Present
• Audited and processed complex refund requests and billing adjustments. Evaluated high-value financial exemptions.
• Mitigated checkout fraud and resolved subscription/billing anomalies.
• Managed end-to-end dispute resolution and chargeback mitigation.
Technical Support Specialist – VMU
ResultsCX · August/2013 – Present
• Handled advanced data configurations, customer platform navigation, and hardware troubleshooting.
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