Skills
customer service representative
2-5 Years
Good communication, problem solving, attention to detail, and resourefulness.
2-5 Years
Recruitment Coordinator
6 Months to 1 Year
Client Onboarding
2-5 Years
Customer Service Associate for Hotel Reservations (including Shows and Events)
6 Months to 1 Year
Experience highlights
Onboarding Specialist
Sales Recruiting University
·
September/2022
–
Present
As an Onboarding Specialist, I managed over 200 client onboarding projects, ensuring smooth integration and compliance with company standards. I streamlined processes by reducing processing time by 30%, provided consistent client support through calls, emails, and texts, and utilized tools like Zoom, Calendly, and Thinkific to enhance scheduling and training efficiency.
Recruitment Coordinator
Sales Recruiting University
·
October/2022
–
Present
As a Recruitment Coordinator, I review 50–200 resumes daily, schedule interviews for qualified candidates, and maintain organized, up-to-date records. I proactively communicate with applicants, answering questions and ensuring a smooth, positive recruitment experience from start to finish.
Hotel Reservations Agent
SKY Global Experts
·
March/2021
–
Present
Handled 30–40 daily calls for reservations, cancellations, and rebookings across three U.S. casino hotels. Assisted guests with complimentary offers, directed inquiries, and ensured prompt service. Used OPERA, LMS, and Synergy systems to manage bookings, records, and guest requests efficiently.
Slot Ambassador
Solaire Resort and Casino
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March/2018
–
Present
As a Casino Slot Ambassador, I managed 50–1,000 slot machines per area, assisting guests with gameplay, jackpots, and machine inquiries. I ensured the gaming area remained clean and organized while providing prompt, friendly service to meet patron needs and accommodate requests efficiently.
Customer Service Representative
Convergys Bacolod
·
June/2017
–
Present
As a Customer Service Representative for chat support, I handled two chat windows simultaneously, assisting customers with cable, internet, and home security services. I resolved technical issues, processed billing adjustments, and ensured a smooth, efficient, and customer-focused support experience.
