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Ericka Lorraine M.

Customer Service Maestro

Verified
$5/hr

Outline

Looking for Freelance work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Dedicated customer service professional with a passion for providing excellent support and resolving issues efficiently.

Skills & Experience

Skills

Customer Support > Chat Support 5-10 Years
Customer Support > Customer Service > Gorgias 2-5 Years
Customer Support > Email Support 5-10 Years
Customer Support > Ecommerce > Shopify > Dropshipping 2-5 Years
Order Processing and Customer service 2-5 Years

Experience highlights

Shift Manager
Custom Caricatures LLC · June/2022 – /
I managed the people on this company.
Appointment Setter
Lashes Make Me Happy · November/2021 – Present
I worked as a part time appointment setter for a salon and spa based in the US. I arranged appointments of our clients to the availability of our lash techs.
Subject Matter Expert
R & J E-commerce LLC · February/2020 – Present
I worked as a full time Subject Matter Expert assisting customers, providing support to our agents, and managing social media accounts of my client.
Account Associate Level 2
VXI Global Holdings · December/2015 – Present
I worked as an email, chat, text, and voice support for a transportation company based in the US called UBER.
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