Skills
Customer Support > Technical Support
2-5 Years
Legal Intake Specialist
1-2 Years
Experience highlights
Microsoft- Technical Support Specialist
VXI
·
January/2022
–
Present
I worked as a Technical Support Specialist at Microsoft, offering assistance with Windows operating systems and the Office suite. I worked with team members to escalate complex issues for prompt resolution and helped clients with software installation, configuration, and troubleshooting.
Legal Intake Specialist
OfficePartners360
·
December/2022
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Present
At Welcome Team - Automobile Accident, I conducted outbound calls to clients of Morgan & Morgan involved in auto accident and injury cases. I supported attorneys and case managers by gathering essential client information, managing communications via SMS and email, and scheduling meetings. In my role at Client Advocacy - Premise Bolt, I handled both outbound and inbound communications, interacted with clients regarding various injuries, monitored treatment progress, and facilitated necessary med
AT&T DIRECTV-Technical Support Specialist
VXI
·
September/2020
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Present
As a Technical Support Representative at AT&T DIRECTV, I leveraged my technical expertise to provide exceptional customer service, assisting approximately 40 customers daily in troubleshooting, diagnosing, and resolving a wide range of technical issues related to television products and services. I have effectively communicated clear step-by-step solutions, offered remote assistance, and ensured customer satisfaction through successful resolution of technical challenges.
Comcast-Technical Support Specialist
Teleperformance
·
January/2019
–
Present
I helped with phone, internet, and cable service technical issues. I made sure that customers were satisfied by effectively resolving their questions and concerns. It took patience and great communication skills for me to handle and handle consumer complaints in my work.
